This website is operated by Dog Dream Box. Throughout the site, the terms “we”, “us” and “our” refer to Dog Dream Box. Dog Dream Box offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Dog Dream Box provides a subscription service for monthly delivery or one-off time purchase of gift box with dog toys, dog treats and dog accessories for your dog or as a gift to other dog owners. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
ACCEPTANCE OF TERMS
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Please note that all pictures shown on our website are for illustration purpose only and actual products may vary due to product enhancement, change or availability.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
REGISTRATION AND MEMBERSHIP; PRODUCT SALES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our SHIPPING, RETURNS AND REFUNDS Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
As a registered user of Dog Dream Box, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by emailing to [email protected] or selecting to unsubscribe as may be provided in the applicable e-mail correspondence.
MONTHLY DELIVERY FOR SUBSCRIPTION PLANS (DOG DREAM BOX); ONE-OFF TIME PURCHASE OF A GIFT BOX DEALS (WILD PUP BOX, BUBBLE BATH BOX, PUPPY DREAM BOX, BIRTHDAY BOX, DREAM TREATS BOX AND LIMITED EDITION BOXES)
As a subscribed Dog Dream Box member, each month we will ship you a package with a different selection of items for your dog that may consist of a selection from toys, treats, hygiene products, grooming products, food samples, accessories or other canine-related items (“Products”). Each month of your subscription, the selection of Products may change. Accordingly, Dog Dream Box cannot guarantee that a selection available in a particular time frame will be available in any subsequent time frame.
If ordering online, you will receive an email confirmation containing your payment details (if you have provided your valid email address). We will normally confirm receipt of your order within a few minutes of ordering. For monthly subscription, your first Dog Dream Box will be dispatched between one and three business days (means a day which is neither a Saturday or Sunday, nor a public holiday anywhere in Australia). However we don’t guarantee that the product will be dispatched in that time frame, and if that happen we will notify you. Subsequent deliveries will be dispatched on the 15th or around the 15th of each month while your subscription is active and paid. If the 15th falls on a weekend or public holiday your order will be dispatched the following business day. However we don’t guarantee that the product will be dispatched on the 15th.
ONE-OFF PURCHASE GIFT BOX DEALS (WILD PUP BOX, BUBBLE BATH BOX, PUPPY DREAM BOX, BIRTHDAY BOX, DREAM TREATS BOX AND LIMITED EDITION BOXES) are one-off time purchase orders and will be dispatched within 48 hours, however we don’t guarantee that the product will be dispatched in that time frame. If your order falls on a weekend or public holiday your order will be dispatched the following business day, however we don’t guarantee that the product will be dispatched the following business day.
BY SUBSCRIBING YOU AGREE TO PAY THE MONTHLY SUBSCRIPTION FEE FOR THE PRODUCTS THAT ARE SUPPLIED EACH MONTH, FOR THE DURATION OF YOUR SUBSCRIPTION PLAN.
Dog Dream Box is not responsible for any injury, illness or death caused as a result of any products it ships. It is the responsibility of the purchaser or recipient of the good to exercise caution when using these products or making them available to their dog or others.
ORDERS AND CANCELLATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the Product.
Subscriptions auto-renew on the anniversary of the subscription or either 3rd or 10th of the month that the subscription is set to renew. If you choose to cancel your subscription renew, you need to cancel the auto-renew prior to the renewal date.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
BILLING AND PAYMENTS
The price of the Services and/or goods is payable in full before delivery. We accept the majority of credit cards including Visa, MasterCard and American Express (however, we don't guarantee that some other cards will be accepted by our payment gateways). We also accept PayPal. All pricing is in the AUD Dollar. You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g., a three month plan, a six month plan), you will automatically be charged each month during that subscription period, even if you have cancelled your subscription or membership prior to the end of that subscription period. For more information regarding subscription cancellation, scroll down to see our Subscription Cancellation Policy. If you DO NOT cancel any of your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time. To see your current subscriptions, purchase history, update your details (address, card details etc.) please login to your customer account or contact us at in[email protected]
Your first payment will be processed when you sign up. Your pup's first box ships immediately, as soon as you sign up!
After that, if you signed up for a monthly subscription before the 25th of the month, you will be billed on the 3rd of each following month, if you signed up between the 25th and the last day of the month you will be billed on the 10th of each month following. You will receive an email from us notifying you of your payment processing dates.
Please take note: we have to process subscriptions by the 3rd or 10th each month (depends of the date you signed up) in order to make sure we can package, label and ship all of the Dog Dream Boxes by the 15th (or close to that date if any unpredictable conditions apply). Subscriptions auto-renew on the anniversary of the subscription or either 3rd or 10th of the month that the subscription is set to renew. You will need to cancel the auto-renew prior to the renewal date if need be.
Bubble Bath Box, Puppy Dream Box, Wild Pup Box, Birthday Box, Dream Treats Box and Limited Edition Boxes are one-off time purchase products and do not auto-renew.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.
We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant Dog Dream Box the right to store and process your information with the third party payment service, which it may change from time to time. You also agree that Dog Dream Box will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider's terms of service. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
SUBSCRIPTION CANCELLATION POLICY
Your subscription is continuous until you cancel it and, if you cancel your subscription membership before the end of an existing subscription period, you will be charged for the remainder of that subscription period.
Your subscription will continue until you cancel and, if you do not cancel your membership prior to the renewal date, your subscription will automatically renew for a new subscription period of the same amount of time.
There are different cancellation policies, and it depends on your subscription plan.
Month-to-month plans (“Monthly Subscription”)
If you subscribed to a monthly plan (“Monthly Subscription”), you can cancel any time before your next payment date and the cancellation will be immediate, with no further charges. Please note cancelling means we will stop sending you boxes. For this reason, monthly plans are the most flexible.
Multi-month plans (including “3 Month Subscription” and “6 Month Subscription”)
If you subscribed to a multi-month plan, such as a “3 Month Subscription” and “6 Month Subscription”, when signing up you are committing to paying each month for the duration of that plan. For example, if you sign up to a six month plan (6 Month Subscription), you are agreeing to make a payment every month for six months.
These plans will automatically renew, that means after your first plan period ends, we roll you onto the same monthly plan again.
If you want to cancel the renewal, before your multi-month plan finishes, this means you are cancelling at the end of the plan. We will still bill you for the remaining months in the plan and still send you boxes each month until the multi-month plan period finishes. You just won’t roll onto the monthly plan at the end.
If you decide to cancel the remaining payments in your current plan, you will be charged the cancellation fee. Cancellation fee is of 50% of the remaining value of your plan.
Here is an example of how the cancellation fee is calculated:
If you have a six month plan (6 Month Subscription) at $55 a month, and after four months you need to cancel your remaining payments:
- You still have two months remaining on your committed plan
- If you finish the plan per your commitment, you would still pay 2 x $55 = $110
- To cancel these remaining payments, your cancellation fee is 50% of $110 = $55
- Paying the cancellation fee means that you will NOT receive any more boxes
If you would like to cancel your subscription just email us at [email protected] before the renewal date and we will process the cancellation for you within one business day.
SHIPPING, RETURNS AND REFUNDS
Unless otherwise indicated at the time of your purchase, shipping and delivery fees are included with your order Australia wide. For International shipping we advise you to check our shipping zones at the checkout or contact us prior to ordering as additional charges apply. Shipping dates and arrival times are only estimates. We cannot deliver to PO Box or Parcel Lockers.
We do not refund or exchange for change of heart or unforeseeable delays. We accept returns for faulty merchandise only. The purchaser responsibility is to check goods before ordering, including if delivered directly to a third party. We aim for the best of quality and all our products are going through the quality check prior to packaging and also before dispatch to ensure maximum protection during transit.
If you in the very rare instance experience receiving of the faulty product please contact us immediately and we will organize to replace the faulty item with the same or similar item. If the replacement is not possible we will give you a choice of a refund or a credit. We will also cover postage posts on faulty items but the original delivery fee is non-refundable. All paid subscriptions cannot be refunded. We don’t take responsibility for lost or stolen deliveries.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY
LINKS Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Dog Dream Box, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Dog Dream Box and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms and Service should be sent to us at [email protected]