For this subscription box, we do not do the shipping. The order is placed on the vendor's own website, so you will need to contact them in regards to shipping policies.
Refunds: We will refund the cost of any Single Purchase, Pay Once Subscription, or initial payment of a Pay Monthly Subscription made in error, as long as we haven’t already shipped your socks before receiving your refund request. To request a refund you must send an email to [email protected] (“Refund Request”) containing the order #, your name, email address, and the type of Purchase that you want to cancel (“Required Refund Information”). If we receive the Refund Request before the socks for the relevant Purchase have shipped, we will issue a refund to your Credit Card for the amount of the Purchase. If we’ve already shipped the socks for a Pay Once Subscription, we’ll cancel any future socks for that Pay Once Subscription and refund the cost of the socks in the remaining months of the Pay Once Subscription, but will not refund the cost of the socks that have already shipped.
For purchasers of Pay Once Subscriptions, you may send a refund request up to 90 days after the original Purchase date (“Refund Request Deadline”) and we will cancel your Pay Once Subscription and issue a refund to your Credit Card for the amount paid for the remaining months. Refund Requests received after the Refund Request Deadline will not result in a refund.
Cancellation / Return / Exchange Policy
Returns: We will replace any socks that are damaged during shipping or are otherwise defective at arrival (“Defective Socks”). The fact that you may not like how a particular pair of socks looks does not constitute a defect and is not a basis for replacement. We will also replace socks that do not fit (“Non-Fitting Socks”). In order to be replaced, Defective Socks must be unworn and Non-Fitting Socks may only have been worn once and may not show signs of multiple use and be returned within 45 days of the purchase date. We will attempt to replace Defective Socks with the same socks, but reserve the right to replace them with different socks at our sole discretion. For children’s Non-Fitting Socks, we will attempt to replace them with the same sock in a different size, but reserve the right to replace them with different socks at our sole discretion. For men’s and women’s Non-Fitting Houdini (“No-Show”) Socks, we will attempt to replace them with the same sock in a different size, but reserve the right to replace them with different socks at our sole discretion. For all other adult socks, as there is only one size, we will replace them with different socks. To Return Defective Socks or Non-Fitting Socks and have them replaced, send us an email at [email protected] and we will send you instructions on completing the return/replacement process.
Upon receipt of the Required Return Information and any other required items, we’ll send out your replacement pair and won’t charge you for shipping.
Cancellation of Pay Monthly Subscriptions: In order to cancel a Pay Monthly Subscription and no longer make a Renewal Payment (“Cancel”), you must notify Sockgaim by either: (1) logging in to your Account, selecting “Manage Your Account”, clicking “Cancel” next to any current Pay Monthly Subscription, selecting the reason for cancelling, and then clicking “Cancel Subscription” (“In-Account Termination”); or (2) sending a message via email to [email protected] saying that you want to cancel your Pay Monthly Subscription (“Email Cancellation”) (In-Account Cancellation and Email Cancellation, collectively (“Cancellation”)). In order to be effective, an Email Cancellation must include the order number for the Pay Monthly Subscription, name of the person paying for the subscription, name of the person receiving the subscription, and the address where the socks for the Pay Monthly Subscription are sent. Cancellation will be effective the following month so long as the Cancellation is received by sockgaim by 11:59:59pm AEST two days prior to the Renewal Payment or adjusted Renewal Payment date as the case may be (“Cancellation Deadline”). If Cancellation is not received by Sockgaim by the Cancellation Deadline, then Cancellation will be effective the following month. By way of example, if the Renewal Payment Day is the 15th of the month and Cancellation is received by Sockgaim on March 12th at 11:49pm AEST, there would be no further Renewal Payments charged. However, if the Cancellation was received on March 13th at 12:01am, Cancellation would be effective the following month and the last Renewal Payment would be charged on March 15th.